Refund Policy

Last updated: 2 October 2026 · Effective: 30 September 2026

The free period is our refund policy. You get a full month — or three months if you add a payment method — to run TradeYantra on your own account before anything is charged. Nothing is taken until you have seen it work on your own book.

If something on our side goes materially wrong after that and we cannot put it right in reasonable time, write to us and we will make it good.

1. Before you are charged

1.1 Every account begins with a free period: one month with no payment method, or three months if you add a UPI mandate or card.

1.2 Your free period starts when your account's onboarding is complete, or 14 days after you choose a plan if onboarding is not finished by then — not when you sign up.

1.3 We will tell you the exact date and amount before any charge is taken.

1.4 Cancel at any time during the free period, from your account settings, in two clicks. You will not be charged at all.

2. After you are charged

2.1 Subscription periods (quarterly, annual or two-year) are paid in advance and are not refundable on a change of mind, because the free period exists for exactly that decision.

2.2 You may cancel at any time. Cancellation stops future renewals; your access continues to the end of the period you have paid for.

2.3 You may switch between Core and Connected in either direction. The switch takes effect when your current paid period ends. There is no proration: nothing is refunded or credited for the rest of the current period, and nothing extra is charged for it.

3. When we will refund you

We will refund you, in full or in proportion to the time affected, if all of the following are true:

• a material failure on our side prevents the core service from working as described — meaning position sizing, portfolio risk, stop and target computation, or order dispatch on the Connected plan;
• the failure is not caused by your broker, your internet connection, your own computer, an exchange, or something else outside our control;
• you told us about it; and
• we were unable to resolve it within a reasonable time after being told.

"Reasonable time" depends on the fault, but as a guide we will treat anything unresolved after 14 days from your report as qualifying.

We may offer an extension of your subscription instead of money back. You are free to prefer the refund.

4. What is not refundable

• A change of mind after the free period has ended
• Trading losses of any kind. TradeYantra does not trade for you and makes no claim about outcomes
• Interruptions caused by your broker, an exchange, your internet connection, or your own computer, including the executor machine being switched off
• A feature that is described on our site as planned or coming soon and has not yet shipped
• Partial use — if you simply did not use the service during a period you paid for
• Problems caused by running an out-of-date executor after we have told you a newer version is available

5. How to ask

Raise a ticket from your account — it carries your plan and history with it, so we can answer faster. Tell us what went wrong and when you first reported it. You can also write to support@tradeyantra.com.

We will acknowledge within 48 hours and decide within 15 days.

Refunds are made to the original payment method through Razorpay, and usually reach you within 5–10 working days after approval.

6. Escalation

If you are not satisfied with our decision, our Grievance Officer will review it:

Jitendrakumar Suthar · grievance@tradeyantra.com

Trimurti Systems, 2nd Floor, Trimurti, Opposite Jain Society, Godhra, District Panchmahals, Gujarat 389001, India